Privacy Policy
Hardline Fleet Service ("HFS," "we," "our," or "us") values your privacy and is committed to protecting the information you provide through our website, customer application process, email communications, text messages, and service interactions.
INFORMATION WE COLLECT
- Name
- Company name
- Billing address
- Mailing address
- Phone number
- Email address
- Tax exemption certificates
- Payment information
- Equipment information
- Service history
- Communications between customer and HFS
Information may be collected through:
- Website forms
- Customer applications
- Email communications
- Text messages
- Telephone conversations
- Invoices and payment portals
HOW WE USE YOUR INFORMATION
Information collected may be used to:
- Schedule service
- Provide estimates
- Perform repairs
- Process invoices and payments
- Establish credit terms
- Communicate service updates
- Send invoices and payment reminders
- Maintain service records
- Comply with legal obligations
PAYMENT INFORMATION
Payments may be processed through third-party payment providers. Hardline Fleet Service does not store complete credit card information on its website servers. Payment information is handled according to the security standards of the payment processor being utilized.
SHARING OF INFORMATION
Hardline Fleet Service does not sell customer information. Information may be shared only when necessary with:
- Payment processors
- Collection agencies
- Attorneys
- Insurance providers
- Government agencies when required by law
- Service providers assisting in business operations
WEBSITE ANALYTICS
Our website may use cookies, analytics software, and tracking technologies to improve website functionality and user experience. Information collected through these technologies may include:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
DATA SECURITY
We take reasonable measures to protect customer information from unauthorized access, disclosure, or misuse. While we strive to protect information, no method of electronic transmission or storage is completely secure.
RETENTION OF INFORMATION
Customer information may be retained for business, accounting, warranty, legal, tax, and recordkeeping purposes. Information will be retained for as long as reasonably necessary to operate our business and comply with applicable laws.
TEXT MESSAGE AND EMAIL COMMUNICATIONS
By submitting information through our website or customer application process, you consent to receiving communications from Hardline Fleet Service via:
- Telephone
- SMS/Text Message
These communications may include:
- Appointment scheduling
- Repair updates
- Estimates
- Invoice notifications
- Payment reminders
- Collection notices
You may request that non-essential communications cease at any time.
TAX EXEMPTION DOCUMENTS
Tax exemption certificates and supporting documentation submitted through our website or directly to HFS may be retained for accounting and tax compliance purposes.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. Hardline Fleet Service is not responsible for the privacy practices or content of those websites.
CHANGES TO THIS POLICY
Hardline Fleet Service reserves the right to update this Privacy Policy at any time. Changes become effective when posted on the website.
CONTACT INFORMATION
Questions regarding this Privacy Policy may be directed to: Hardline Fleet Service, Cedar City, Utah.
By using this website, submitting information, or requesting service, you acknowledge that you have read and agree to this Privacy Policy.